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Privacy Policy
At Terrifeco, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, make a purchase, or participate in our promotions. By using our services, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of personal information:
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Contact Information: Name, email address, phone number, and shipping address.
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Payment Information: Credit card details (processed securely via Stripe; we do not store full payment information).
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Promotional Entries: Information provided during social media giveaways (e.g., Instagram username, comments, and responses).
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Website Usage Data: IP address, browser type, device information, and pages visited (collected via cookies and analytics tools).
2. How We Use Your Information
We use your personal information for the following purposes:
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Order Processing: To process payments, fulfill orders, and arrange shipping.
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Customer Support: To respond to inquiries, provide assistance, and resolve issues.
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Promotions: To administer giveaways, select winners, and deliver prizes.
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Marketing: To send promotional offers, updates, and newsletters (only with your consent).
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Website Improvement: To analyze website usage and enhance user experience.
3. How We Protect Your Information
We take the security of your personal information seriously and implement appropriate measures to protect it:
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Secure Payments: All payments are processed through Stripe, a PCI-DSS compliant payment gateway. We do not store your full payment details.
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Data Encryption: Sensitive information is encrypted during transmission and storage.
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Access Control: Only authorized personnel have access to your personal information.
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Regular Audits: We conduct regular reviews of our security practices to ensure compliance.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
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Service Providers: Such as Stripe (for payment processing) and shipping carriers (for order delivery).
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Legal Obligations: When required by law or to protect our rights and safety.
5. Social Media Giveaways
When you participate in our social media giveaways (e.g., on Instagram), we collect your username, comments, and any additional information you provide. This information is used solely to administer the giveaway, select winners, and deliver prizes. By entering, you agree to our Terms and Conditions and this Privacy Policy.
6. Your Rights
You have the right to:
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Access: Request a copy of the personal information we hold about you.
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Correct: Update or correct any inaccurate or incomplete information.
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Delete: Request the deletion of your personal information (subject to legal obligations).
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Opt-Out: Unsubscribe from marketing communications at any time.
7. Cookies and Tracking
We use cookies and similar technologies to collect website usage data, such as your IP address, browser type, device information, and pages visited. This information helps us analyze user behavior, improve our website, and provide a better experience.
The data is collected through Jetpack, a WordPress plugin that uses cookies and tracking scripts. You can manage your cookie preferences through your browser settings. For more information, please refer to Jetpack’s Privacy Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
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Email: support@terrifeco.com.au